Service and Support
Scorpion Software's number one priority and focus is on the success of our customers. We are committed to helping customers with securing their computing environment through best practice sharing, innovative and resilient software products, technologies, and service. We offer a full range of support services including extensive online resources and enhanced programs tailored to meet the needs of our customers.
Please select a service from the options below.
Online Customer Service System
Scorpion Software offers a free online Customer Service System for all of our
customers. Enhanced online support is available to customers with a valid
warranty or support agreement. You can get answers to your installation,
configuration and trouble-shooting questions here. The Customer Service System is updated daily with the most current information about our products, as well as updated knowledge based articles based on customer service incidents as they are resolved.
Note: Your Scorpion Software product(s) must be registered to use our enhanced Support Services.
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Deployment and Installation Services
Scorpion Software's deployment and installation services enables you to maximize
your investment in our software and enhance your system security. Take advantage
of our expert assistance to rapidly deploy our solutions... getting you up and running as quickly and effectively as possible.
Scorpion Software uses a five-point methodology to ensure a successful deployment:
- Needs Assessment - we evaluate your current data and system access requirements and analyze specific needs that must be met
- Project Management - we provide project cost estimates and timelines based on information gathering during the "needs assessment" process
- Software Installation - our software is installed on the designated system(s) and optimized for maximum use
- Customization - our expertise with our software enables us to efficiently assist you with customized deployment aspects
- Onsite training - we provide hands-on training for your system
administrators to transfer knowledge and optimize our software for maximum benefits
Ready to plan your deployment? Contact your Scorpion Software representative today at 1-604-824-9001 or email sales@scorpionsoft.com to start the deployment process.
Post-Deployment Services
For customers who already have installed our software, our post-deployment
services provide an opportunity to optimize our software to work harder for you.
Even though our software is extremely easy to setup and configure, customers
find that this service offers a great ROI by taking advantage of our expertise
to customize policies for your specific environments, increasing the
effectiveness of your system security and enhancing your use of our software.
Ready to get our software working harder for you? Contact your Scorpion Software representative today at 1-604-824-9001 or email sales@scorpionsoft.com to arrange an onsite visit.
Training Services
Take advantage of Scorpion Software's comprehensive one-on-one or group online
technical training sessions. Through use of online collaboration software
visually collaborate with instructors and learn how to maximize the benefits of
your software installation. With the use of a telephone and your computer
connected to the Internet, spend time with our instructors walking through our
products and gaining hands-on experience to strengthen your skills. Learn to
implement best practices that will increase your system security and boost
efficency of your Scorpion software deployment.
Ready to learn how to get the most out of our software? Contact your Scorpion Software representative today at 1-604-824-9001 or email training@scorpionsoft.com and schedule an online training session with one of our instructors.
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